We’re thrilled to kick off our BWG Member Spotlight series with Gwyn Kooistra — a Customer Success leader with more than 20 years of experience helping teams thrive and customers win.

In this conversation, Gwyn shares what drives her work, what she’s building right now, a professional success she’s especially proud of, and the advice that has shaped her journey. Her story is a powerful reminder of how purpose, empathy, and continuous growth fuel lasting impact.

Watch the full conversation above, and connect with Gwyn on LinkedIn to keep the conversation going.